Heavens to Betsy
Terms & Policies
We believe in honesty and clarity. We'll be honest with you and we ask for honesty in return, don't be afraid to let us know.
Trust
Trust is an important part of building a relationship. Trust yourself and trust us to guide you.
Input
You get out what you put in. Your input is as important as our work. We're more successful when we put our heads together.
Ideas
The best ideas come when you understand the entire situation. We like to know the who, what and why about every project so we can do our best work.
AVAILABILITY & COMMUNICATION
Heavens to Betsy operates in Virginia within the Eastern Time Zone and maintains standard business hours of Monday–Thursday, 10:00 AM–4:00 PM. We may collaborate with contractors or partners in other time zones, and all parties are expected to respect established hours and professional availability. Communication received outside of business hours will be addressed on the next business day unless prior arrangements are made.
While we aim to respond in a timely and professional manner, response times may vary depending on workload, scheduling constraints, or the current phase of a project. Timelines are managed intentionally to ensure accuracy, quality, and thoughtful execution.
Each project includes one 30-minute consultation and two scheduled review sessions to discuss progress, direction, and revisions in detail. Additional meetings or consultations outside of those included may be scheduled as needed and are subject to standard hourly rates.
Email is our primary method of communication. Scheduled meetings are conducted via Zoom, and Loom may be used to provide recorded visual and audio feedback when a live meeting is not required. Clients are responsible for ensuring access to current versions of these tools and maintaining reliable internet connectivity for all scheduled sessions.
To maintain efficiency and clear documentation, Heavens to Betsy does not communicate via text message, Teams (formerly Skype), Facebook, Slack, WhatsApp, or other instant messaging platforms. All project-related communication must occur through approved channels only.
Brief conversations lasting 15 minutes or less are not billed. Conversations exceeding 15 minutes are billed at $150/hour, and in-person consultations are billed at $250/hour.
BE COURTEOUS & RESPECTFUL
We value professionalism, mutual respect, and responsible use of modern communication tools. While we all have mobile phones, email, and instant access to one another, we ask that all communication be conducted thoughtfully and respectfully. In short—play nice. If you wouldn’t want it said or done to you, please don’t say or do it to us.
We understand that you have deadlines, which means we have deadlines as well. Please allow reasonable lead time ahead of any deadline to accommodate revisions, edits, copy changes, and appropriate review processes, including double- and triple-checking for accuracy and quality.
If something feels off or needs adjustment, please let us know as soon as possible. We genuinely want to get it right. Excessive texts, phone calls at all hours, or rude or demanding language are not acceptable and will not be tolerated.
Onboarding Process
After our initial call, clients will receive a contract outlining the agreed-upon scope, rates, timelines, and project details. Work does not begin until the contract is approved, signed and a deposit is made.
Once the contract is executed, clients will receive any required onboarding materials, including a Client Intake Form (new clients) and/or a Branding Questionnaire (branding clients).
An initial discovery call will then be scheduled to gather the information needed to begin work, such as business details, goals, access credentials, content, and assets.
Clients are responsible for timely participation and for providing all requested information. If required materials are not provided, the project may be delayed or unable to proceed.
All client information is kept confidential and never shared or sold.
Client Responsibilities
Clients are responsible for the accuracy, legality, and ownership rights of all content, materials, assets, and information they provide, including written content, images, trademarks, and third-party resources. Heavens to Betsy assumes no responsibility for claims, damages, or legal issues arising from client-supplied materials.
Clients are expected to provide clear instructions, direction, and necessary details in order to complete the project within the estimated timeframe. Project timelines are estimates and are dependent on timely client feedback, approvals, decision-making, and delivery of required content or materials. Delays in communication, scope changes, or extended revision cycles may result in adjusted timelines and delivery dates.
Clients agree to actively participate in the project, respond within reasonable timeframes, designate a primary decision-maker, and communicate in a professional and respectful manner to ensure progress remains efficient and aligned.
Invoice & Payment
Invoices will be issued to collect the required 50% non-refundable deposit prior to the start of work and the remaining 50% balance upon project completion to release copyright. Please reference the invoice number on all payments to ensure accurate and timely processing.
Checks should be made payable to Heavens to Betsy or Sarah E. Holt and mailed to the address specified on the invoice.
Payment via PayPal or credit card is available and will incur a 5% convenience fee.
Payment is due within 30 days of the invoice date. Invoices not paid within 30 days are subject to late fees of $150 per week until the outstanding balance is paid in full.
If payment is not received on time, all work will immediately cease and will not resume until the account is brought current.
COPYRIGHT & PORTFOLIO
All work remains © Heavens to Betsy until project completion and payment is received in full. Copyright transfers only for final, approved designs after full payment. Any concepts, drafts, designs, or ideas not selected or paid for remain the property of Heavens to Betsy and may not be used without express written permission.
Heavens to Betsy reserves the right to showcase completed work in portfolios, on our website, and through marketing or social media channels. If privacy is required or display is restricted, clients must notify us in writing prior to project completion.
LIMITED LIABILITY
In no event shall Heavens to Betsy (Sarah Holt) be liable for any direct, indirect, incidental, special, or consequential damages arising from the use or inability to use delivered work, including errors, omissions, delays, interruptions, file loss, defects, or third-party failures.
Clients expressly agree that use of Heavens to Betsy’s services is at their sole risk and that they are responsible for reviewing, testing, and accepting all deliverables upon completion. Policies and pricing are subject to change without notice.
ASSETS & LICENSING
Whenever possible, fonts, imagery, and video assets are sourced from free or subscription-based licensing platforms available at the time of project creation and delivery.
Licensing terms are controlled by third-party providers and may change without notice. Clients are responsible for maintaining proper licensing after project completion. Heavens to Betsy is not liable for fees, penalties, or changes imposed by third-party providers.
AI SUPPORTED
All work created by Heavens to Betsy is custom-crafted and tailored specifically for each client. We may use AI tools to assist in ideation, research, efficiency, and production, similar to other professional design software or technical resources.
All creative work is human-led, curated, refined, and reviewed. No project is completed solely by AI. AI is used only as a supporting tool and never replaces professional judgment, strategy, or creative decision-making.
Pricing, Rates & Deposit
All rates are listed in U.S. Dollars (USD).
Pricing provided in proposals or scopes of work is guaranteed for 30 days and subject to change.
A 50% non-refundable deposit is required before any work begins. The remaining balance is due upon project completion.
Hourly work is billed at $150/hour and includes research, creation, revisions, and implementation. Flat-rate projects include a defined scope and hourly cap. Once exceeded, additional work is billed at $150/hour. Emergency / After Hours rate is $200/hour.
Listed rates do not include printing, stock assets, specialty materials, or other third-party costs. Any additional expenses will be discussed in advance.
Refunds & Cancellations
All deposits are non-refundable. Work completed up to the date of cancellation is billable, and cancellation does not void any outstanding invoices or payment obligations.
Clients are responsible for the full project fee outlined in the signed agreement, regardless of whether the project is completed or canceled prior to final delivery.
Payment plans may be offered at Heavens to Betsy’s discretion to help spread payments over time; however, entering into a payment plan does not reduce or alter the total agreed-upon project cost. Late payments will incur additional fees.
Abandoned Projects
If a client becomes unresponsive for a period of sixty (60) consecutive days, the project will be considered inactive and may be paused at Heavens to Betsy’s discretion until communication resumes.
If the client wishes to restart the project after a period of inactivity, a reactivation fee may be required to cover the time needed to review prior work, re-familiarize with the project, and assess remaining scope and next steps.
If no response is received after reasonable attempts to re-establish communication, a final invoice will be issued for all work completed to date. Payment will be due within 30 days. After 90 days, the project will be considered closed, and any future work will require a new contract.
Our policies and prices are subject to change at any time without notice.
